Textme Privacy Policy
Effective 18 October 2026. Applies to the Textme service (textme.kz, app.textme.kz) and the Meta app textmekz_connector.
1. Who we are
Textme is operated by AgRg LLP (ТОО «AgRg»), Almaty, Republic of Kazakhstan ("we", "Operator"), BIN 201240029861, registered address: 52V Abai Ave., building 1, office 713, Almaty 050008, Republic of Kazakhstan, tel. +7 727 356 55 00. Privacy contact: privacy@textme.kz; support: support@textme.kz.
2. What Textme is
Textme is an omnichannel customer-messaging inbox for businesses. It brings conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, web chat and e-mail into one agent workspace. Our customers are businesses ("Customers") that connect their own business accounts and talk to their own customers ("End Users") through Textme.
We act as a data processor on behalf of the Customer: the Customer decides which channels to connect, which staff can see conversations and how long they are retained. For Customers' own account data (logins, staff contacts, billing) we act as a data controller.
3. Data we process
| Category | Examples | Source |
|---|---|---|
| Customer account data | Company name, staff names and e-mails, roles, login logs | Customer at sign-up |
| Connected channel data | WhatsApp Business Account (WABA) IDs, phone number, Facebook Page ID, Instagram account ID, access tokens | Meta Platforms via API after Customer authorization |
| Conversations | Message text, attachments, timestamps, delivery status, End User name and identifier (phone number, PSID/IGSID), avatar | Meta Platforms via webhooks and API |
| Technical data | IP address, browser type, session cookies | Automatically when using app.textme.kz |
4. Meta Platform Data
The textmekz_connector app uses Meta APIs (WhatsApp Business Platform, Messenger Platform, Instagram Messaging API) solely so that a Customer can receive and send messages to its End Users from the Textme interface. Permissions requested: whatsapp_business_messaging, whatsapp_business_management, pages_messaging, pages_manage_metadata, pages_show_list, pages_read_engagement, instagram_business_basic, instagram_business_manage_messages, business_management.
We commit to:
- use Platform Data only to provide the service to the Customer that owns the business account;
- never sell Platform Data, share it with ad networks or data brokers, or use it for profiling or model training;
- never use Platform Data for eligibility determinations (credit, insurance, housing, employment);
- comply with the Meta Platform Terms, Developer Policies and WhatsApp Business Policy;
- delete Platform Data on request from Meta, the Customer or an End User, and when a channel is disconnected.
5. Purposes and legal basis
- Performing our contract with the Customer: receiving, displaying and sending messages, routing between agents, conversation history.
- Support and security: access logs, abuse prevention.
- Compliance with the Law of the Republic of Kazakhstan No. 94-V "On Personal Data and Its Protection".
6. Sharing
Data is shared only with: (a) Meta Platforms, to deliver messages; (b) infrastructure providers hosting the service (Republic of Kazakhstan); (c) public authorities where legally required. Sub-processors are bound by confidentiality agreements.
7. Retention
Conversations are retained while the Customer uses the service or for the period the Customer configures. After contract termination, Customer data including Platform Data is deleted within 30 days; backups within 90 days. Meta access tokens are deleted immediately when a channel is disconnected.
8. Security
TLS 1.2+ in transit, encrypted backups, role-based access, two-factor authentication for Operator staff, data-access logging.
9. Data deletion
If you are an End User (you messaged a business that uses Textme): contact that business — it owns your conversation and can delete it in Textme. If you cannot reach the business, e-mail privacy@textme.kz with the phone number or account name you wrote from and the business name. We delete the data within 30 days and confirm by e-mail.
If you are a Textme Customer: remove the channel in app.textme.kz (Settings → Inboxes) or revoke the app in your Meta Business Portfolio settings. Channel data is deleted within 30 days. To delete your whole account, e-mail privacy@textme.kz.
If you removed the app via Facebook / Instagram: Meta sends us a Data Deletion Callback. We automatically delete the related data and issue a confirmation code you can use to check the request status.
10. Your rights
You may request access, rectification, erasure, restriction of processing, and withdraw consent. Requests go to privacy@textme.kz and are handled within 15 business days.
11. Cookies
app.textme.kz uses only strictly necessary session cookies. No advertising or tracking cookies.
12. Changes
The current version is always available at textme.kz/privacy. Customers are notified of material changes by e-mail.